Noticy of Privacy Practices
This notice (effective November 14, 2022) describes how medical information about you may be used and disclosed and how you can get access to this information. We have written this privacy statement to help you understand what information we collect, how we use it, what choices you have, and other important information regarding the use of information collected through our website.
BackHelpNow.com is referred to in this privacy statement as “BackHelpNow.com”, “we”, “us”, or “our”.
Remember that the medical and health information presented on BackHelpNow.com is intended to be general in nature and should not be viewed as a substitute for professional advice. Please consult with a healthcare professional for all matters relating to personal medical and healthcare issues.
If you have any questions or comments about this privacy statement or the ways in which we use the information we collect on our website, please do not hesitate to contact us using the information provided in the Website Contact Information section at the bottom of this statement.
Collection and Use of Information
You can access and browse BackHelpNow.com at any time without providing any personally identifying information. We do not collect information that would personally identify you unless you choose to provide it.
The personal information you submit to us is shared only with those people who need this information to respond to your question or request, and as otherwise permitted by law to allow us to operate our website or to comply with applicable laws.
We collect information that does not personally identify you for various purposes. We collect and combine information about you, how you engage with our website, and the devices you use to view and interact with our website for the legitimate purposes described below. This includes information you provide to us in connection with your use of our website and information collected automatically when you visit and interact with our website.
Some of this information is collected using “cookies” to recognize a repeat visitor and gather general information about how our website is viewed. We also collect and log the IP address of each visitor to gather aggregate data on visitors to our website. Neither cookies nor IP addresses are used to collect any personally identifying information about you.
Information You Provide to Us
We collect the information you provide directly to us, such as when you sign up for a newsletter, contact us, respond to a survey, or otherwise communicate with us. This information may include your name, email address, phone number, postal address, personal health information, survey responses, user content stored or entered into the forms found on our website, and other information you choose to provide through the use of our website.
The information you provide to us will be used to provide you with information if you choose to receive information from us, improve this website, respond to your inquiries, and fulfill any other purpose for which you provided it. We will not use your information for any purposes other than what is described in this privacy statement or explained to you at the point at which the information was collected.
Information Collected Automatically
We also utilize some third-party products or services, such as Google Analytics in order to better understand the use of our website by its visitors. These third-party tools may collect information such as how often users visit our website, what pages they visit, the websites that referred them to our website, your geographic location based solely on your IP address, promotions you interacted with, and other behaviors. This information is collected to improve your overall experience when visiting our website. In addition to this, the data collected may be used to provide you with interest-based content for communications for which you have opted in (such as a newsletter).
Further, the third-party tools may use the data collected to track and examine the use of our website, prepare reports on its activities, and share them with other related services.
When interacting with our services within social media, we may obtain information stored within social media or authorized by you to be collected by us within such social media. This information may include your contact information, email address, friend information, friends and pages with whom you have an association, and other information stored within social media.
We may also gather other information automatically, including but not limited to, IP addresses, browser type, internet service provider (ISP), operating system, date/time stamp, mobile location, and device type, and/or clickstream data. This may be linked to other information we collect about you. Cookies, web beacons, flash cookies, and similar technologies serve many important functions that help us provide you with a better experience.
Your Control Over Information
You have many tools available to manage cookies and similar technologies that collect information about your use of the BackHelpNow.com website, such as web browser controls to block and delete cookies or make changes to your tracking preferences.
To make changes to your tracking preferences when using the mobile version of our website, follow the steps provided by your mobile device provider (Apple, Android, etc.) to opt out of having your information collected and used by us and our digital marketing partners.
Please note that disabling, removing, or blocking cookies may turn off some of the features of our website that make your experience more efficient. When you opt out of having your information collected and used by us and our digital marketing partners for interest-based advertising purposes, you will continue to receive ads, but these ads will not be tailored to your interests based on web viewing data collected from your device over time and across unaffiliated websites.
The security of your personal information is very important to us. Because of this, we take precautions to protect any information we collect from you by implementing safeguards. However, please keep in mind that no website or Internet transmission is ever completely secure.
PLEASE NOTE: The security of your information also depends on you. We encourage you to take steps to keep your personal information safe.
Our website also offers opportunities to communicate through email. Because normal email is not encrypted, the possibility exists that unauthorized individuals may intercept email messages. BackHelpNow.com, its parents, and affiliates are not responsible for the privacy of email messages except those stored in our system.
At our discretion, we may include or offer third-party products or services on or linked to our website. These third-party websites have privacy policies that are separate and independent of ours. Because of this, we have no responsibility or liability for the content and activities of these linked websites. However, we welcome any feedback about these websites.
Information From Children
BackHelpNow.com is not intended to collect information from children under the age of thirteen without verifiable parental consent. If you believe that we have collected information from a child under the age of thirteen through this website, please contact us immediately.
Visiting BackHelpNow.com From Outside the United States
BackHelpNow.com is located in the United States. Because of this, the medical services described on our website are directed only at visitors living in the United States.
If you are visiting our website from outside of the United States of America, please be aware that your information may be transferred to, stored, or processed in the United States and maintained on computers or servers located outside your state, province, country, or other governmental jurisdiction where privacy laws may not be as protective as those in your jurisdiction.
By using our website, you understand and agree to the transfer of your information to the United States and any third parties with whom we share it as described in this privacy statement.
Acceptance of These Terms
Reservation of Rights
By using BackHelpNow.com, you agree, and we reserve the right, to use the data we collect from you as described in this privacy statement.
Additionally, you consent, and we reserve the right, to use the data we collect from you in ways that are consistent with the then-current disclosed privacy statement regardless of when your data was collected.
Website Contact Information
If you have questions about this privacy statement, please contact us at [email protected].
Last updated: November 14, 2022